Contact information
Contact Information
Last updated: 9 August 2026
We would love to hear from you
Whether you have a question, an order enquiry, a collaboration proposal or an opportunity to bring the work of Verse & Velvet to a wider audience, the details below will help your message reach the right place.
Please select the email address that best matches your enquiry. This allows us to respond more efficiently and ensures important messages are not overlooked.
General enquiries
For general questions about Verse & Velvet, our work, upcoming offerings or information that does not fit into another category, contact:
You may also use the contact form available on our Contact Us page.
Please include your name, email address and a clear description of your enquiry.
Orders, delivery, returns and refunds
For all enquiries concerning an existing or upcoming order, contact:
This includes:
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order confirmation
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payment enquiries
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order changes
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cancellation requests
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preorders
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production
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shipping
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delivery estimates
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tracking
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incorrect delivery details
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delayed or missing parcels
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damaged products
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incorrect products
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returns
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replacements
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refunds
To help us locate and assess your order, include:
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your full name
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your order number
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the email address used at checkout
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a clear description of the issue
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photographs where the product is damaged, defective or incorrect
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your current delivery address if the enquiry concerns delivery
Please do not send order enquiries directly to our printing or fulfilment providers. Your purchase is with Verse & Velvet, and we will communicate with the relevant provider on your behalf.
Technical support
For technical assistance with our website, customer accounts, downloads or access to digital products, contact:
Please include:
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your full name
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the email address connected to your account or purchase
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a description of what you were attempting to do
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the error message displayed, if applicable
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the type of device and browser you were using
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screenshots that may help us understand the issue
Do not include passwords, complete payment card information or other highly sensitive information in your email.
Questions about payments, cancellations or refunds for digital product orders should be sent to orders@verseandvelvet.com.au.
Partnerships and collaborations
For partnerships, brand collaborations, community initiatives, workshop opportunities, event partnerships or aligned creative projects, contact:
partnership@verseandvelvet.com.au
To help us properly consider your proposal, please include:
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your name and organisation
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a brief introduction to your work
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the nature and purpose of the proposed collaboration
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the proposed dates and location
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the intended audience
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the proposed format and expectations
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relevant deliverables
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links to your website or social platforms
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any important deadlines
We thoughtfully review opportunities for alignment with the purpose, values and audience of Verse & Velvet. Sending a proposal does not guarantee acceptance, but every genuine and relevant proposal will be considered with care.
Media, podcasts and speaking enquiries
For interviews, podcasts, speaking engagements, media appearances, expert commentary, written features or press enquiries, contact:
Please include:
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your name and organisation
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the publication, platform, programme or event
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the subject or proposed discussion
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the requested date and time
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the relevant time zone
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the location or recording format
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whether the appearance will be live or recorded
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the expected length of the interview or appearance
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the intended audience
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the publication, broadcast or release date
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any preparation requirements
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your response deadline
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links to relevant previous work or media material
Providing complete information allows us to assess the opportunity and respond within your required timeframe.
Privacy enquiries
For questions about how Verse & Velvet collects, uses or protects personal information, or to make a request concerning your personal information, contact:
Use the subject line:
Privacy Request
Please include enough information for us to understand and verify your request. Do not send identity documents or highly sensitive information unless we specifically request them through an appropriate method.
Our handling of personal information is explained in our Privacy Policy.
Copyright and permission requests
For permission to reproduce, quote, adapt, distribute or otherwise use Verse & Velvet content beyond what is permitted by law, contact:
Use the subject line:
Copyright Permission Request
Please include:
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the material you wish to use
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where the material appears
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how you intend to use it
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where the new material will be published or distributed
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the expected audience
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whether the proposed use is commercial
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the amount of content you wish to reproduce
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the proposed publication or release date
Permission is not granted unless you receive written approval from Verse & Velvet.
Response times
We aim to respond to most enquiries within two business days.
Some enquiries may require additional time where we need to investigate an order, contact a fulfilment provider, review a proposal or obtain further information.
Business days exclude Saturdays, Sundays and Victorian public holidays.
Sending the same enquiry to multiple Verse & Velvet email addresses may delay the response. Please choose the single address most relevant to your enquiry.
If your enquiry is urgent because of an order address error or cancellation request, place URGENT and your order number in the email subject line. We cannot guarantee that an order can be amended or cancelled after production begins.
Contact form
Our Contact Us form is available for general messages and enquiries.
The contact form is separate from this Contact Information page. It allows you to submit your name, email address and message directly through our website.
For an existing order, emailing orders@verseandvelvet.com.au directly is the fastest way to ensure that your message reaches the correct inbox.
Social media
You can also follow Verse & Velvet through the official social media accounts linked on our website.
Social media messages are not monitored as formal customer service channels. Please use the relevant email address above for orders, support, partnerships, media requests, privacy matters or other important enquiries.
Verse & Velvet will never request your password or complete payment card information through social media.
Returns and physical correspondence
Do not send products to an address found through an online directory, business register, invoice, parcel label or third party website.
Products returned without prior approval or to an incorrect address may not reach the appropriate fulfilment facility and may be delayed, refused or lost.
Before returning any product, contact:
If a return is approved, we will provide the relevant instructions and return details.
Verse & Velvet does not currently operate a public retail location and does not accept customer visits.
Safety and urgent support
Verse & Velvet provides educational and informational content. We are not an emergency, medical or crisis response service.
If you or another person is in immediate danger, contact emergency services by calling 000 in Australia or the appropriate emergency service in your location.
If you require medical, psychological, legal or other professional assistance, contact an appropriately qualified professional or support service.
Respectful communication
We welcome genuine questions, feedback and constructive communication.
We may decline to respond to messages that are:
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threatening or abusive
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discriminatory
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fraudulent or deceptive
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repeatedly sent after an issue has been reasonably addressed
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unrelated mass marketing or spam
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designed to compromise the security of our systems or accounts
This does not prevent a customer from raising a legitimate complaint or exercising a right under the Australian Consumer Law.
Business information
Verse & Velvet
ABN 25 390 317 785
Victoria, Australia
General enquiries: hello@verseandvelvet.com.au
Orders, delivery, returns and refunds: orders@verseandvelvet.com.au
Technical support: support@verseandvelvet.com.au
Partnerships and collaborations: partnership@verseandvelvet.com.au
Media, podcasts and speaking enquiries: media@verseandvelvet.com.au